FAQs

FAQs

DESIGN

I’m having issues designing my order/viewing my proof.

For an optimal experience designing & proofing your order, we recommend using a desktop or laptop computer rather than a mobile device. If you do not have access to a laptop or desktop and encounter issues on your mobile device, please contact us and we will happily assist.


Do you have a template for ____________?

If you are looking for a template that you don’t see available on our site, please contact us! We are constantly adding new designs to our library and can either expedite a new template for you and/or let you know when the template you’re looking for is available.


I don’t see the logo I need in your image library.

Contact us! We are usually able to get requested logos online within a day.


When I upload my photo, I can’t save it and get a red warning message that says “IMAGE QUALITY TOO LOW”.

Our system automatically checks all uploaded images to make sure the print quality will be satisfactory. If you get a red message that says “IMAGE QUALITY TOO LOW”, it means that the photo you are uploading is very low resolution and will most likely print poorly. If you don’t have a higher quality photo to use, please contact us and we will try to help.


When I upload my photo, I get a yellow warning message that says “VERY LOW QUALITY IMAGE” or “LOW QUALITY IMAGE”. Should I be worried?

Our system automatically checks all uploaded images to make sure the print quality will be satisfactory. If you get a yellow message that says “VERY LOW QUALITY IMAGE” or “LOW QUALITY IMAGE”, it means that the photo you are uploading is low resolution but falls within our acceptable resolution range – so it will likely print okay. We manually review all orders that are placed and will contact you if we have any concerns about your design or images.


I designed a product but it didn’t save/I can’t find it.

If you design a product that you want to save for later, make sure you create an account. We offer the option to checkout as a guest but in order to save your design(s) for later we need to be able to associate them to an account. If you created an account and still can’t find your design, contact us and we’ll try to restore it.


SCHEDULE

When will my order be done?

Orders will be completed within 4 business days. Once your order is complete, you will receive an email either letting you know it’s ready to pick up, or providing tracking information.


I need my order faster – what should I do?

If your order is a rush, we will do everything we can to accommodate! We recommend that you contact us to confirm we can meet your schedule before you place your order.


SHIPPING

Can I pick up my order?

Yes! We offer free no-contact pick up in our front lobby. Our office is located at 5 Sand Creek Road in Albany (just off exit 5 of I-90), open Monday-Friday, 8am-4pm.


Can you ship my order to me?

Yes! We offer flat rate UPS ground shipping for $6.95 and orders over $75 ship free. Delivery schedules are outside of our control, but local shipments typically deliver 1-4 days after they leave our shop.


GENERAL QUESTIONS

Do you take bulk orders?

Yes! Please contact us to discuss bulk order options and pricing.


Do you sell/print ____________?

Probably! We are a local, family-run, woman-owned print shop that’s been in business over 30 years. We are working on expanding our online storefront to include more products but if you need something you don’t see, please contact us and chances are good we can help you out!


If you have a question that we didn’t address, let us know! Email us at shop@dxp1.com or fill out our contact form and we will get back to you as soon as possible.